Privacy Policy
Effective date: 8 November 2026
Last updated: 8 November 2026
Content
1. Who we are
Ostride Labs is the trading name used by Ostride Inc. (Ostride Labs, we, us or our). We provide software engineering, technical advisory and related services.
Our details are:
- Legal entity: Ostride Inc.
- Entity ID: 11440387
- Entity type: Stock Corporation
- Principal office address: 700 N Fairfax St Ste 614, Alexandria, VA 22314, USA
- Privacy contact: contactus@ostridelabs.com
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit ostridelabs.com or an Ostride Labs subdomain, contact us, book a meeting, register for an event, receive marketing communications, apply for a role or otherwise interact with us.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- Identity and business details: name, organisation, job title, industry and professional profile.
- Contact details: email address, telephone number, location and communication preferences.
- Enquiry and relationship details: information you provide in forms, emails, meeting bookings, proposals, support requests, event registrations and feedback.
- Project and commercial details: business requirements, procurement information, contracts, billing details and records of our work with you. Please do not send confidential credentials, production data or sensitive personal information through a website form.
- Technical and usage data: IP address, browser and device information, timestamps, referring page, pages viewed, interactions, campaign parameters, security events and consent choices.
- Marketing data: subscriptions, event attendance, campaign interactions and opt-out records.
- Recruitment data: résumé, work history, qualifications and other information you provide if you apply for a role.
We do not intentionally collect sensitive information through this website. If sensitive information is required for a specific engagement, we will explain why it is needed and use an appropriate secure channel and lawful basis.
3. How we collect personal information
We collect personal information:
- directly from you through forms, meeting tools, email, telephone, events and project communications;
- automatically through essential security tools and, where permitted by law and your choices, analytics, advertising and similar technologies;
- from your organisation, authorised representatives, referrals, event partners or service providers;
- from professional networks and publicly available business sources where it is lawful and reasonable to do so; and
- from clients and partners when this is necessary to provide services under an agreement.
Where practical, you may interact with public website content without identifying yourself. We may need your identity to respond to an enquiry, arrange a meeting, enter into a contract, comply with law or provide services.
4. Why we use personal information
We may use personal information to:
- respond to enquiries and arrange meetings;
- assess requirements, prepare proposals and take steps before entering into a contract;
- deliver and manage services, client relationships, events and support;
- operate, secure, troubleshoot and improve our website and systems;
- understand website performance and campaign effectiveness where consent is required and has been provided;
- send relevant business updates or marketing where permitted by law, and manage preferences and opt-outs;
- prevent fraud, spam, misuse and security incidents;
- recruit and assess candidates;
- comply with legal, regulatory, tax, accounting and contractual obligations; and
- establish, exercise or defend legal claims.
For people in the EEA or United Kingdom, our lawful basis will depend on the activity. It may be your consent, steps requested before a contract, performance of a contract, compliance with a legal obligation or our legitimate interests in operating and securing a B2B services business. Where we rely on legitimate interests, we consider the impact on your rights and use the least intrusive reasonable method.
Consent to cookies is separate from consent to receive marketing. You can reject non-essential cookies and still submit an enquiry.
5. Marketing communications
We may send business marketing where you have consented or where another lawful basis permits it. Each commercial email will identify the sender and include a working unsubscribe option.
You can unsubscribe at any time using the link in an email or by contacting us. We will action Australian email unsubscribe requests within five working days. We may keep a minimal suppression record so that we can honour your choice.
7. When we disclose personal information
We may disclose personal information to:
- website hosting, content delivery, security and infrastructure providers;
- customer relationship management, forms, meeting, email and communications providers;
- analytics and advertising providers, only as permitted by law and applicable consent;
- professional advisers, insurers, auditors and prospective transaction advisers under appropriate confidentiality obligations;
- contractors and delivery partners where necessary for an approved engagement;
- regulators, courts, law enforcement or other parties where required or authorised by law; and
- a purchaser or successor in connection with a genuine corporate transaction, subject to appropriate safeguards.
We do not sell personal information for money.
8. Overseas disclosures
Some service providers or related entities may process personal information outside Australia.
Where the Australian Privacy Principles apply, we take reasonable steps required by APP 8 before disclosing personal information to overseas recipients. Where GDPR or UK GDPR applies, we use an approved transfer mechanism where required, such as an adequacy decision or standard contractual clauses, together with appropriate safeguards.
9. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute requirements.
We delete or de-identify information when it is no longer required, unless law or a legitimate dispute hold requires longer retention.
10. Security
We use reasonable technical and organisational measures designed to protect personal information. These may include access controls, least-privilege permissions, encryption in transit, secure hosting, anti-abuse controls, monitoring, backups and vendor due diligence.
No internet transmission or storage system is completely secure. If you believe information has been compromised, contact us promptly.
If a data breach occurs, we will assess and respond to it under applicable law. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
11. Your privacy choices and rights
Depending on where you live and the law that applies, you may have rights to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion, restriction, objection or portability;
- withdraw consent, without affecting processing that occurred before withdrawal;
- object to direct marketing;
- opt out of certain sale, sharing or targeted advertising activities; and
- complain to a privacy regulator.
To make a request, email contactus@ostridelabs.com with the subject Privacy request. We may need to verify your identity. We will not ask for passwords or unnecessary identity documents.
If a recognised Global Privacy Control signal is received and applicable law requires it, we will treat it as an opt-out request for sale or sharing for that browser or device.
12. Complaints
Please send privacy complaints to contactus@ostridelabs.com with the subject Privacy complaint. Include enough information for us to understand the issue, but do not email passwords or sensitive credentials.
We will acknowledge the complaint, investigate it and aim to provide a substantive response within 30 days. If you are not satisfied and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner. Other local regulators may also be available depending on where you live.
13. Automated processing
We may use CRM rules or lead scoring to route and prioritise business enquiries.
We do not use website data to make decisions based solely on automated processing that produce legal or similarly significant effects, unless we separately explain the processing and provide rights required by law.
14. Children
This website and our B2B services are not directed to children under 16. We do not knowingly seek personal information from children through the website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
15. Third-party websites
Our website may link to third-party websites. Their privacy practices are controlled by their own policies. We are not responsible for how an independent third party handles personal information.
16. Changes to this policy
We may update this Privacy Policy when our practices, services, providers or legal obligations change. We will publish the updated policy with a new Last updated date. If a change is material, we will provide additional notice where required.
17. Contact
Ostride Inc.
Entity ID- 11440387
Stock Corporation- 700 N Fairfax St Ste 614, Alexandria, VA 22314, USA
Email
